Support

RPMPoker.com Support is available 24 hours a day, 7 days a week. You can email support at support@rpmpokercs.com.

For all marketing or partnership inquiries, please e-mail marketing@rpmpoker.com.

For all inquiries regarding our promotions, VIP deals, rewards, and bonuses, please contact Seth@RPMPoker.com.

For all inquiries regarding player to player transfers, or to check on the status of a deposit or withdrawal, please contact WheresMyMoney@RPMPoker.com.

If you have an urgent inquiry that requires immediate assistance, please use our Live Support feature by clicking on the link at the top right corner of this page. If live support is unavailable, please e-mail Seth@RPMPoker.com, or Jon@RPMPoker.com and they will respond as soon as possible.

You can also access live Technical Support from within the client, in your Player Admin. Click the support links on the right hand side of the page to access the email form.

Our Customer Service Pledge

We know that support is the most important thing an online poker site can offer. Even though we have stellar 24/7 support, we're taking it a step further.

All players that reach 2nd Gear on RPM Poker will be assigned a personal VIP Host. Your host can help you with deposits, withdrawals, and player-to-player transfers, among other things, and help make your experience at RPM easy and enjoyable. You will be able to instant message or call your VIP Host at any time you need assistance on RPM Poker for immediate, personal support.

No question will go unanswered, and we promise that somebody will always be there to help you if you have a problem.

FAQ

If answers in left menu do not answer your questions, please contact our customer support.

    News

    RECENT SOFTWARE ISSUE - VISTA USERS

    If you have having problems with your software including inability to login, no sound, etc and are a Vista users who recently performed a Windows update, please read and follow the below:

    It appears Microsoft released a "Defender" patch that blew away critical lines in your hosts file. Microsoft released a new patch shortly after but it did NOT fix the hosts file problem. This means anyone who upgraded their Defender after the first patch but before the 2nd patch will be affected. Our developers have managed to put in a workaround today, but for affected players you will need to uninstall the software, then download and install it again.

    You can do this directly here: http://download.rpmpoker.com/php/download_client_external.php